Refund & Return Policy
Last Updated: August 13, 2025
At CutFlex, we pride ourselves on delivering high‑quality products and services. Please read this policy carefully before making a purchase.
1. Exchanges (If Applicable)
While we do not offer refunds, we may, at our sole discretion, allow an exchange in cases where:
- You received the wrong item
- Your order arrived damaged or defective
In such cases, you must notify us within 7 days of receiving your order by emailing info@cutflex with:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
If your request is approved, you will be responsible for the cost of returning the item to us, unless otherwise stated.
Contact Us
If you have any questions about this Policy, You can contact us:
- By email: info@cutflex.co.za
- By visiting this page on our website: https://cutflex.co.za
- By phone number: +27 82 301 9411